Urgent support for LGBTI youth


If you’re ever in need of support, or are looking for someone to speak to, and can’t wait until regular business hours, sometimes an over-the-phone service can be very helpful. 


Some of these services are available 24/7, and aim to help people who are experiencing particularly tough circumstances. Here are a few over-the-phone services that you might find useful if you need to speak to someone urgently:



QLIFE is a volunteer organisation which provides a free, confidential and anonymous telephone or online chat counselling, referral and information service for LGBTI Australians.

Phones and chats are answered by trained counsellors who all identify as LGBTI themselves. The service receives calls from people experiencing all types of issues, whether they be at work, home or at school. This is a great service so don’t be shy and get in touch! 

QLife operates between 3:00pm to midnight seven days a week

For more information, visit - https://qlife.org.au or call 1800 184 527



Lifeline is a large organisation that provides free over-the-phone counselling for people throughout Australia. The service is completely free and confidential. Lifeline focuses on helping people in crisis, and preventing suicide, but also deals with smaller issues. 

Lifeline provide a 24 hour service, 7 days a week.

For more information about Lifeline, visit - http://www.lifeline.org.au or call 13 11 14


Kids Helpline

Kids Helpline is Australia’s only free counselling service that is aimed at youth between the ages of 5 and 25. Kids Helpline provides private and confidential over-the-phone counselling as well as  online counselling for kids and teens. Kid’s Helpline is used by young people throughout Australia for lots of different issues. 

Kid’s Helpline provide a 24 hour service, 7 days a week.

For more information about Kid’s Helpline, visit - http://www.kidshelp.com.au or call 1800 55 1800


Calling a helpline for the first time can be quite daunting, but these services are designed to help people through tough times, no issue is too small or too big. The services are no strings attached and completely confidential, so if you ever need, give them a call, you won’t regret it.


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